Terms

Last updated 24 October 2026

These are the rules for booking and paying for sessions. Plain words, no tricks.

Who I am

Hana Habal, sole trader.

What I offer

Consultations and coaching, online or in person in Prague, in Slovak, Czech or English. I’m in psychotherapy training at the Gaudia Institute. My sessions are not psychotherapy or health care, and I don’t diagnose or treat. I’m not an emergency service. In an emergency, call 112.

Who can book

Adults book for themselves.
For young people aged 10 to 17, a parent or legal guardian books, pays, and agrees to these terms on the young person’s behalf.
For children under 15, the first meeting includes a parent, so we can agree together how sessions will work.
I agree with the parent and the young person up front what stays private between me and the young person. Safety always comes first: if I believe someone is at serious risk, I act on it, which can mean telling a parent or the authorities when the law requires it.

Booking

You book a time on my booking page. Our agreement starts when you get the confirmation email. The agreement is in English. You get the booking confirmation by email, and I keep a copy of it, together with the version of these terms you agreed to, in my records. A session lasts 50 minutes. If you’re late, we still finish on time.

Prices and payment

One session: 2,400 CZK
Pair session, 75 minutes for two people: 3,800 CZK
Five-session package: 11,000 CZK, paid up front
Monthly plan, two sessions a month: 4,400 CZK a month
Late-night or weekend session (starting at 20:00 or later, or on Saturday or Sunday): 2,800 CZK
Walk-and-talk session in Prague: 2,400 CZK

I’m not registered for VAT, so prices include no VAT.

The prices above are final. There are no other fees. You pay online when you book, by card, Apple Pay or Google Pay, through Stripe. You get a receipt by email.

Cancelling or moving a session

You can cancel or move for free up to 24 hours before the session. You get a full refund, or the session goes back into your package.
If you cancel later than that, or don’t show up, the session counts as used.
If I have to cancel, you choose: a new time, or a full refund for that session.

Packages

After you buy a package, I send you a link to book your sessions.
Use them within 6 months of buying. Sessions not used by then expire.
The package is for you and can’t be passed to someone else.
If I can no longer offer sessions, I refund the ones you haven’t used.

Pair sessions

One of you books and pays. Both of you agree to come, and both of you agree to these terms.
It’s communication coaching for two people, not couples therapy or family therapy.
Both of you hear what’s said in the session. I don’t take sides.
If only one of you can come, we can turn it into a regular session or move it, under the usual cancellation rules.

Monthly plan

Stripe charges 4,400 CZK every month, starting the day you sign up.
You get two sessions each month. A session you don’t use moves to the next month, then expires.
Cancel any time by email or through the link in your Stripe receipt. The plan stops at the end of the month you’ve paid for, with no further charges.
If I change the price, I tell you at least 30 days before it applies, and you can cancel before then.

Walk-and-talk sessions

We agree the meeting point by email before the session.
We’re outdoors in a public place, so I pick quiet paths, but I can’t fully control who’s around.
If the weather is bad, we move the session online or to another day, at no cost to you.
Wear shoes you can walk in. The pace is easy.

Your 14-day right to withdraw

Because you buy online, you can withdraw within 14 days of buying, without giving a reason. Email me and I refund you within 14 days.

If you book a session that takes place within those 14 days, the booking form asks you to confirm that you want me to start early, and that you understand you lose the right to withdraw from a session once it has happened. Once a session has happened, it can’t be withdrawn from. If you withdraw from a package or the first month of a monthly plan after using some sessions, I keep 2,200 CZK for each session used and refund the rest.

Withdrawal form

You can withdraw by any clear statement, for example an email. You can also copy and send this:

To: Hana Habal, hana@hanahabal.com

I hereby withdraw from my contract for the following service: ______

Ordered on: ______

Name: ______

Address: ______

Date: ______

Complaints

If something wasn’t right, email me. I reply within 30 days.

If we can’t agree, you can use out-of-court dispute resolution through the Czech Trade Inspection Authority (Česká obchodní inspekce) at adr.coi.cz. Czech law applies to these terms.

Supervision of consumer protection: Česká obchodní inspekce (coi.gov.cz). Trade licensing: the relevant trade licensing office (živnostenský úřad).

Your data

How I handle your personal data is in the privacy notice.

Changes

If these terms change, the version that applies is the one you agreed to when you booked.